Last updated: October 26, 2026

This Shipping Policy explains where we ship, how shipping is charged and what to expect after you place an order with 15X Prints.

1. Where we ship

We currently ship to addresses within the United States. If you need delivery outside the United States, please contact us before ordering through our Contact Us page.

2. Shipping charges

Shipping charges, if any, are calculated and shown at checkout before you pay. Any applicable sales tax is also shown at checkout.

3. Production time

• Production starts once your payment is received and your artwork has been approved. See our Artwork Approval Policy.
• Most printed products are produced within a few business days of approval. Larger or more complex items, such as custom booths, event tents and large quantities, may take longer.
• Production days are business days (Monday to Friday) and do not include weekends or public holidays.
• If you have an event date, please tell us when you order so we can confirm whether your deadline can be met.

4. Delivery time

Delivery time is in addition to production time and depends on the carrier and your location. Once your order ships, we will send you tracking details by email. Delivery estimates from carriers are not guaranteed, and we are not responsible for delays caused by carriers, weather or other events outside our control.

5. Delivery address

• Please make sure your shipping address is complete and correct. We cannot be responsible for orders sent to an incorrect address supplied at checkout.
• If you need to change your shipping address, contact us as soon as possible. Changes may not be possible once the order has shipped.
• Large items such as booths, displays and tents may ship in several boxes or by freight, and may require someone to receive the delivery.

6. Damaged, lost or missing shipments

Please inspect your order on arrival. If anything is damaged, missing or lost in transit, contact us within 5 business days of delivery (or of the expected delivery date for lost parcels) with your order number and photos. Full details are in our Refund & Returns Policy.

7. Contact us

For any shipping question, please reach us through our Contact Us page and include your order number.